Shipping policy
Where we ship
Across India. We do not ship internationally at present.
Processing time
Orders are packed and dispatched within 2 to 3 business days. Orders placed on Sundays and public holidays are processed on the next business day.
Delivery time
Typically 3 to 7 business days from dispatch. Metro cities are usually at the faster end; remote pincodes can take longer. Delivery estimates come from our courier partners and are estimates, not guarantees.
Shipping charges
The shipping charge for your address is calculated and shown at checkout, before you pay. Nothing is added afterwards.
Cash on Delivery
Cash on Delivery is available on serviceable pincodes across India. Please keep the exact amount ready, as our delivery partners may not carry change. If a COD parcel is refused at the door or stays undelivered after repeated attempts, we may restrict COD on future orders to that address.
Tracking
You will receive a tracking link by email as soon as your order is dispatched. Tracking can take up to 24 hours to start showing movement.
Addresses and contact details
Please check your address and phone number before you pay. Couriers in India rely on a reachable phone number. If a parcel comes back to us because the address was incomplete or nobody could be reached, we will contact you to arrange redelivery and a second shipping charge may apply.
Delays outside our control
Weather, strikes, regional restrictions and courier backlogs can delay delivery. We will keep you updated and will help you trace any parcel that has stopped moving.
Missing parcels
If tracking shows delivered but you have not received your parcel, tell us within 48 hours and we will raise it with the courier and see it through.
Questions: support@slowflex.in